Question 1

What is Stampit?

Accepted Answer

Stampit is a digital loyalty and coupon platform. Businesses set up loyalty programs and coupon packs; you collect stamps and earn rewards — all digitally, using Apple Wallet, Google Wallet, or the Stampit app.

Question 2

Do I need to download an app?

Accepted Answer

No. You can add loyalty and coupon cards straight to Apple Wallet or Google Wallet — no app download required. The Stampit app is optional and adds features like push notifications and program news.

Question 3

How do I get started?

Accepted Answer

Scan a QR code at a partner business, browse our Partners page, or download the Stampit app. Create a free account with your email, Google, or Apple ID, find a program you like, and add the card to Apple Wallet or Google Wallet. Show it at the counter and start collecting rewards.

Question 4

Is Stampit free for me?

Accepted Answer

Yes — Stampit is free for customers. Add cards to your wallet, collect stamps, and earn rewards at no cost. For coupon programs, you only pay the price the business sets for the pack.

Question 5

Is the app available on iOS and Android?

Accepted Answer

Yes — the Stampit app is on both iOS and Android. But remember: you don't need the app. Apple Wallet and Google Wallet work out of the box.

Question 6

How do I collect stamps?

Accepted Answer

Show the QR code on your wallet pass or in the Stampit app, and staff scan it.

Question 7

What are loyalty programs?

Accepted Answer

Loyalty programs are digital stamp cards. You collect a stamp with each visit or purchase. Once you reach the target (say, 10 stamps), you earn a reward — a free coffee, a discount, whatever the business sets.

Question 8

What are coupon programs?

Accepted Answer

Coupon programs are prepaid packs. Buy a pack (e.g. 10 coffees) and redeem coupons one at a time on each visit. Think of it as bulk pricing.

Question 9

How do I redeem my reward?

Accepted Answer

When your loyalty card is full or you have a coupon to use, show your wallet card to staff. They mark it redeemed — done.

Question 10

Can I use Stampit at multiple businesses?

Accepted Answer

Yes. Collect loyalty and coupon cards from as many Stampit partners as you like — each business gets its own card in your wallet.

Question 11

How do I add a loyalty card to my wallet?

Accepted Answer

Scan the QR code at the partner business, or open their page on Stampit. Tap 'Add to Apple Wallet' or 'Add to Google Wallet' — the card is saved instantly and shows up in your wallet app.

Question 12

Do wallet passes update in real time?

Accepted Answer

Yes. When you collect a stamp or redeem a coupon, your Apple Wallet or Google Wallet pass updates automatically. Your current progress is always there — no app required.

Question 13

Can I see my stamp history and statistics?

Accepted Answer

Yes. The Stampit app shows your full history — stamps collected, rewards earned, coupons redeemed — and your progress for each partner.

Question 14

What happens if I lose my phone or switch devices?

Accepted Answer

Your data is safely stored in the cloud. Sign in to Stampit on your new device and all your loyalty cards, stamps, and rewards are restored automatically.

Question 15

What is Stampit?

Accepted Answer

Stampit is a digital loyalty and coupon platform for businesses. Set up loyalty programs and coupon packs; your customers collect stamps and earn rewards — all digitally, in Apple Wallet, Google Wallet, or the Stampit app.

Question 16

How do I get started?

Accepted Answer

Two options: set it up yourself in the Stampit Partners dashboard, or fill out a short form and our team will create your account, walk you through the platform, and help you launch your first program.

Question 17

How long does setup take?

Accepted Answer

Self-serve setup in the Partners dashboard takes 5–10 minutes. If you'd like our help, we have everything ready within 1–2 business days.

Question 18

Do my customers need to download an app?

Accepted Answer

No. Customers can add loyalty and coupon cards directly to Apple Wallet or Google Wallet — no app download required. The Stampit app is optional and adds push notifications, news, and stats.

Question 19

How do I verify a member at the counter?

Accepted Answer

Your staff scans the customer's digital card from a tablet or phone using the Stampit Partners app. From there, you'll see the available actions — add a stamp, claim a reward, or redeem a coupon.

Question 20

What are loyalty programs?

Accepted Answer

Loyalty programs are digital stamp cards. Customers collect a stamp with each visit or purchase. Once they hit the target (say, 10 stamps), they earn a reward you define — a free coffee, a discount, anything you want.

Question 21

What are coupon programs?

Accepted Answer

Coupon programs let you sell prepaid coupon packs. You set the number of coupons, the price, and the rules. Customers buy through Stampit and redeem coupons one at a time at your counter.

Question 22

Can I run multiple programs?

Accepted Answer

Yes. Run as many loyalty programs and coupon programs as you need at the same time. A café might have one loyalty program for coffee, another for pastries, and a coupon pack for the lunch deal.

Question 23

Can I customize the card design?

Accepted Answer

Yes. You have full control over the design of your loyalty and coupon cards — background, logo, colors, copy, stamp style, and more. Cards match your brand. Everything is editable in the Partners dashboard.

Question 24

Can I send push notifications to customers?

Accepted Answer

Yes. Send news updates and push notifications from the Stampit platform to keep customers in the loop on promotions, events, and updates.

Question 25

What analytics and reports are available?

Accepted Answer

Stampit gives you detailed analytics — stamps collected, rewards claimed, coupons redeemed, and more. Filter by date range, program, and location to understand your customers. You can also see which location each stamp was added at and which team member added it.

Question 26

How much does Stampit cost?

Accepted Answer

Stampit offers flexible pricing plans, starting with a 14-day free trial. See the pricing page for current plans and features. For coupon programs, a small platform fee applies to each transaction.

Question 27

Is there a free trial?

Accepted Answer

Yes. Every new account starts with a 14-day free trial — full access to all features, no credit card required.

Question 28

How do coupon payments work?

Accepted Answer

Customers pay securely through Stripe when buying a coupon pack. You receive the payment directly, minus a small Stampit platform fee. Every transaction is handled securely.

Question 29

What payment methods do my customers use?

Accepted Answer

Coupon-pack payments run through Stripe, which supports all major credit and debit cards, Apple Pay, Google Pay, and the local payment methods available in your region.

Question 30

How do I manage my team?

Accepted Answer

In the Stampit Partners dashboard, add team members and assign roles. Staff can scan stamps and run day-to-day operations while you keep full admin control.

Question 31

Can I manage multiple locations?

Accepted Answer

Yes. Manage every location from one account. Each location can share programs or run its own, and team members can be assigned to specific locations.

Question 32

What support do you offer?

Accepted Answer

Personal onboarding, ongoing support via email and phone, and a dedicated customer success team. We're here to help you succeed with your loyalty programs.

Question 33

How do I onboard to accept payments from customers?

Accepted Answer

In the Partners dashboard, go to Billing and set up Stripe Connect. You'll verify your legal identity and provide the required information. Once approved, you can price coupon packs and start accepting payments.

Question 34

How do I get paid?

Accepted Answer

During Stripe Connect setup, you provide your bank account details. Payouts from coupon sales are deposited directly into your bank account automatically.

Question 35

How often do payouts occur?

Accepted Answer

Payouts run on a regular schedule — typically once a month. You can track every transaction and upcoming payout in your Stripe Connect dashboard.

Question 36

What if a customer requests a refund?

Accepted Answer

Customers can request a refund only if the coupon pack is unused. If approved, the payment is reversed to the customer and the Stampit platform fee is returned to you. A small Stripe processing fee may be deducted from your balance.

Frequently asked questions

Getting Started

Collecting Stamps & Rewards

Wallet & App