Question 1

What is Stampit?

Accepted Answer

Stampit is a digital loyalty and coupon platform. Businesses set up loyalty programs and coupon packs, and you collect stamps and earn rewards — all digitally, using Apple Wallet, Google Wallet, or the Stampit app.

Question 2

Do I need to download an app?

Accepted Answer

No. You can add loyalty and coupon cards directly to Apple or Google Wallet — no app download required. The Stampit app is optional and provides extra features like NFC stamping and push notifications.

Question 3

How do I get started?

Accepted Answer

Getting started is easy. Scan a QR code at a partner business, browse the Partners page on our website, or download the Stampit app. Create a free account with your email, Google, or Apple ID, then find a program you like and add the card to your Apple or Google Wallet. Show it at the business and start collecting rewards.

Question 4

Is Stampit free for me?

Accepted Answer

Yes, Stampit is completely free for customers. You can add cards to your wallet, collect stamps, and earn rewards at no cost. For coupon programs, you only pay the price the business sets for the coupon pack.

Question 5

Is the app available on both iOS and Android?

Accepted Answer

Yes. The Stampit app is available on both iOS and Android. But remember — you don't need the app. Apple and Google Wallet work out of the box.

Question 6

How do I collect stamps?

Accepted Answer

You can collect stamps in two ways: show the QR code on your wallet pass or in the Stampit app for staff to scan, or tap your phone via NFC using the Stampit app (if supported by the business).

Question 7

What are loyalty programs?

Accepted Answer

Loyalty programs are digital stamp cards. You collect a stamp with each visit or purchase. Once you reach the target (e.g., 10 stamps), you earn a reward — like a free coffee or a discount.

Question 8

What are coupon programs?

Accepted Answer

Coupon programs are prepaid packs you can purchase. Buy a pack (e.g., 10 coffees), and redeem coupons one by one each time you visit. It's like buying in bulk at a discount.

Question 9

How do I redeem my reward?

Accepted Answer

When your loyalty card is full or you have a coupon to use, simply show your wallet card to staff at the business. They'll mark it as redeemed — it's that simple.

Question 10

Can I use Stampit at multiple businesses?

Accepted Answer

Absolutely. You can collect loyalty and coupon cards from as many Stampit partner businesses as you like. Each business has its own card in your wallet.

Question 11

How do I add a loyalty card to my wallet?

Accepted Answer

Scan the QR code at the partner business, or visit their page on Stampit. Tap 'Add to Apple Wallet' or 'Add to Google Wallet' and the card is saved instantly. You'll see it in your wallet app.

Question 12

Do wallet passes update in real time?

Accepted Answer

Yes. When you collect a stamp or redeem a coupon, your Apple or Google Wallet pass updates automatically. You always see your current progress without opening any app.

Question 13

Can I see my stamp history and statistics?

Accepted Answer

Yes. The Stampit app shows your full history — stamps collected, rewards earned, and coupons redeemed. You can also view your progress for each partner individually.

Question 14

What happens if I lose my phone or switch devices?

Accepted Answer

Your data is safely stored in the cloud. Sign in to Stampit on your new device and all your loyalty cards, stamps, and rewards will be restored automatically.

Question 15

What is Stampit?

Accepted Answer

Stampit is a digital loyalty and coupon platform for businesses. Set up loyalty programs and coupon packs, and your customers collect stamps and earn rewards — all digitally, using Apple Wallet, Google Wallet, or the Stampit app.

Question 16

How do I get started?

Accepted Answer

You have two options: set it up yourself using the Partners administration panel, or fill out a quick form and our team will set up your account, walk you through the platform, and help you launch your first program.

Question 17

How long does setup take?

Accepted Answer

If you set it up yourself through the Partners administration portal, it takes just 5–10 minutes. If you'd prefer our help, we'll have everything ready for you within 1–2 business days.

Question 18

Do my customers need to download an app?

Accepted Answer

No. Customers can add loyalty and coupon cards directly to Apple or Google Wallet — no app download required. The Stampit app is optional and provides extra features like NFC stamping, push notifications, and statistics.

Question 19

How do I verify a member at the counter?

Accepted Answer

Your staff simply scans the customer's digital card using a tablet or phone. From there, you'll see available actions — like adding a stamp, claiming a reward, or redeeming a coupon.

Question 20

What are loyalty programs?

Accepted Answer

Loyalty programs are digital stamp cards. Your customers collect a stamp with each visit or purchase. Once they reach the target (e.g., 10 stamps), they earn a reward you define — like a free coffee or a discount.

Question 21

What are coupon programs?

Accepted Answer

Coupon programs let you sell prepaid coupon packs. You set the number of coupons, the price, and the rules. Customers purchase them through Stampit, and redeem coupons one by one at your business.

Question 22

Can I run multiple programs?

Accepted Answer

Yes. You can run multiple loyalty programs and coupon programs simultaneously. For example, a café might have a loyalty program for coffee and another for pastries, plus a coupon pack for a lunch deal.

Question 23

Can I customize the card design?

Accepted Answer

Yes. You have full control over the design of your loyalty and coupon cards — background, logo, colors, texts, stamp style, and more. Your cards match your brand. You can customize everything in the Partners administration panel.

Question 24

Can I send push notifications to customers?

Accepted Answer

Yes. You can send news updates and push notifications through the Stampit platform to keep your customers engaged and informed about promotions, events, and updates.

Question 25

What analytics and reports are available?

Accepted Answer

Stampit provides detailed analytics — see how many stamps are collected, rewards claimed, coupons redeemed, and more. Filter by date range, program, and location to understand your customers. You also get full visibility into which location each stamp was added at and which team member added it.

Question 26

How much does Stampit cost?

Accepted Answer

Stampit offers flexible pricing plans starting with a 14-day free trial. Visit our pricing page for current plans and features. For coupon programs, there is a small platform fee on transactions.

Question 27

Is there a free trial?

Accepted Answer

Yes. Every new account starts with a 14-day free trial with full access to all features. No credit card required to start.

Question 28

How do coupon payments work?

Accepted Answer

Customers pay securely through Stripe when purchasing a coupon pack. You receive the payment directly, minus a small Stampit platform fee. All transactions are handled securely.

Question 29

What payment methods do my customers use?

Accepted Answer

Customers pay for coupon packs through Stripe, which supports all major credit and debit cards, Apple Pay, Google Pay, and other local payment methods depending on your region.

Question 30

How do I manage my team?

Accepted Answer

Through the Stampit Partners App, you can add team members and assign roles. Team members can scan stamps and manage day-to-day operations, while you keep full admin control.

Question 31

Can I manage multiple locations?

Accepted Answer

Yes. Manage all your locations from one account. Each location can share programs or have its own separate ones. Your team members can be assigned to specific locations.

Question 32

What support do you offer?

Accepted Answer

We provide personal onboarding, ongoing support via email and phone, and a dedicated customer success team. We are here to help you succeed with your loyalty programs.

Question 33

How do I onboard to accept payments from customers?

Accepted Answer

In the Partners administration panel, go to the Billing page and set up Stripe Connect. You'll verify your legal identity and complete the required legal information. Once approved, you can create pricing for coupon packs and start accepting payments from customers.

Question 34

How do I get paid?

Accepted Answer

During the Stripe Connect setup, you provide your bank account details. Payouts from coupon sales are deposited directly into your bank account automatically.

Question 35

How often do payouts occur?

Accepted Answer

Payouts are processed on a regular schedule — typically once a month. You can track all transactions and upcoming payouts in your Stripe Connect dashboard.

Question 36

What if a customer requests a refund?

Accepted Answer

Customers can request a refund only if the coupon pack is unused. If approved, the payment is reversed to the customer and the Stampit platform fee is returned to you. Note that a small Stripe processing fee may be deducted from your balance.

Frequently asked questions

Getting Started

Collecting Stamps & Rewards

Wallet & App